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ONLINE COACHING

ALCOHOL & YOU

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FAQs

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Q: Can I use the service
if I just want to cut down rather than stop?

A: Yes – our aim is to help you improve your relationship with alcohol, which may involve either cutting down your drinking or cutting it out altogether. Your goals for the programme are decided by you, in consultation with your DrinkCoach, who will then support you to safely achieve them.

If during the programme it becomes apparent that you are drinking dependently, your DrinkCoach may suggest you access face-to-face treatment such as that provided by local treatment services. Please note that if you are dependent on alcohol, it could be dangerous to stop drinking suddenly – please speak to your DrinkCoach or seek medical advice before doing so.

Q: Will my coaching sessions be confidential?

A: Yes. Only your DrinkCoach will be able to see and have access to your coaching sessions, and we will not record your coaching sessions. Access to your personal information is restricted to a minimum of authorised personnel who are contractually bound to maintain your confidentiality and security. We may use anonymised data for evaluation and research purposes, which will be stored in accordance with our confidentiality policy. For more information, see our terms and conditions.

We will break confidentiality in certain circumstances, which are outlined in our terms and conditions (sections 6.4.2, 6.4.3, 6.4.4 and 6.4.5).

Q: Are online sessions over Skype secure?

A: We are committed to protecting your privacy and use appropriate standards of technology and operational security to protect your information, including a Secure Server, network firewall connection and high strength passwords on all restricted information. Skype also uses encryption for all calls; more information can be found here.

However, the Internet is not completely secure. Personal data submitted by means of the Internet is vulnerable to unauthorised access by unauthorised third parties. Whilst we take every reasonable step to ensure that your personal information and data are stored securely, submission of personal data using the Internet is always at your own risk. For more information, see our terms and conditions.

Q: Who delivers the coaching sessions? What qualifications do they have?

A: Your coaching sessions are delivered by an experienced and qualified alcohol treatment specialist. Your DrinkCoach, Mark, is specialist nurse with over 20 years of experience in delivering face-to-face alcohol treatment.

Q: Are online coaching sessions as effective as face-to-face treatment?

A: Initial indications from our local pilot of the DrinkCoach coaching service show comparable results to face-to-face treatment in terms of reductions in number of drinking days and overall alcohol consumed. This is supported by findings from research.*

Q: How much do the coaching sessions cost?

A: Each coaching session costs £55, with payment online via PayPal at the time of booking.

The profits from DrinkCoach are reinvested into our local face-to-face alcohol treatment and recovery services in Haringey, London.

Q: I’m not an alcoholic but want to cut down my drinking – can I still get help?

A: Yes – DrinkCoach can help you cut down your drinking whatever your current level of drinking, as your goals for the programme are decided by you, in consultation with your DrinkCoach.

If during the programme it becomes apparent that you are drinking dependently, your DrinkCoach may suggest you access face-to-face treatment such as that provided by local treatment services. Please note that if you are dependent on alcohol, it could be dangerous to stop drinking suddenly – please speak to your DrinkCoach or seek medical advice before doing so.

Q: Can I use the service if I just want to cut down rather than stop?

A: Yes – our aim is to help you improve your relationship with alcohol, which may involve either cutting down your drinking or cutting it out altogether. Your goals for the programme are decided by you, in consultation with your DrinkCoach, who will then support you to safely achieve them.

If during the programme it becomes apparent that you are drinking dependently, your DrinkCoach may suggest you access face-to-face treatment such as that provided by local treatment services. Please note that if you are dependent on alcohol, it could be dangerous to stop drinking suddenly – please speak to your DrinkCoach or seek medical advice before doing so.

Q: What can I expect from the coaching sessions?

A: Each session will last approximately 40 minutes and will review your current drinking levels, explore your relationship with alcohol, help you set your desired goals and then support you to achieve them. For more information, see the programme overview.

Q: Can I book a session for my friend/partner/family member?

A: Yes, but they must consent to the programme and agree to our terms and conditions. Ultimately, changing someone’s drinking is their own decision. It’s important to remember that it’s a big step for someone to realise they are drinking too much and need to cut down. Find out more about how to help someone else with their drinking.

Q: What days/times are coaching sessions available?

A: DrinkCoach sessions can be booked at times that suit you, including evenings and weekends. Coaching sessions are available weekdays between 7am and 10pm, as well as Saturdays between 7am and 4.30pm. Book your coaching session now.

Q: Can I book an individual session, or do I have to book the whole programme?

A: Sessions are booked one at a time, so you can book as few or as many as you wish. A typical programme involves four core coaching sessions plus up to two follow-up sessions.

Q: Can I have a coaching session over mobile, or do I need a computer?

A: Yes, you can have your coaching session over mobile – all you need is an internet connection and Skype. Skype is free to download (although mobile data charges may apply). We will send you an instruction manual with guidance on how to install Skype in your introductory email.

Q: What if I don’t have Skype?

A: DrinkCoach is currently only available over Skype (or as a voice call if you would prefer). Skype is free to download (although mobile data charges may apply). We will send you an instruction manual with guidance on how to install Skype in your introductory email.

Q: Do you offer face-to-face support, and if not, where can I find it?

A: We offer local face-to-face treatment services in the borough of Haringey, London. If you are interested in accessing these, visit the HAGA website. Find local treatment services in your area.

Q: I live outside of the UK. Can I access the service?

A: You must be resident in the UK to access our coaching sessions. For more information, see our terms and conditions.

Q: Who runs DrinkCoach?

A: DrinkCoach is run by HAGA, a local alcohol treatment charity in Haringey, London. Find out more about us here or at www.haga.co.uk.

* Wallace P et al (2011) On-line randomized controlled trial of an internet based psychologically enhanced intervention for people with hazardous alcohol consumption. PLoS.One; 6: 3, e14740.

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DrinkCoach  is delivered by Haringey Advisory Group on Alcohol (HAGA)   |   Registered charity: 1054656   |   Limited company: 3039052   |   Registered office: 177 Park Lane, Rothbury Walk, London, N17 0HJ   |   www.haga.co.uk

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